June 21, 2018 administrator

EMERGENCY CALL PROCESSING SYSTEM FOR AMBULANCE

The St. Petersburg ambulance ordered the emergency call processing system that automates the process of registering calls, the process of assigning an ambulance vehicle based on required specialization and time of the route to the destination and the process of filling required medical documentation using mobile application on tablets.
The integration with AVAYA PBX was implemented to get caller details and find stored voice calls. To monitor the location of ambulance vehicles integration with GPS devices was performed.

The emergency call processing system was successfully implemented and allowed to seriously reduce the time of arriving ambulance and increase the number of emergency calls, processed by one ambulance per day.

Applied:

  • Java EE.
  • JBoss Application Server.
  • Oracle.
  • Android (for the mobile application).
150+ mobile tablets connected.
700+ ambulances.
1,100,000+ emergency calls per year.

Implementation time: 18 months.